Privacy Policy

Last Updated: April 27, 2026

Welcome to Tibalink. We value your privacy and are committed to protecting your personal and health information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our mobile application and services.

1. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification: Name, email address, phone number, and professional credentials (for healthcare providers).
• Health Information: Patient records, clinical notes, diagnosis, and treatment plans shared within the platform.
• Device Information: We may collect information about the device you use to access our services, including IP address, operating system, device identifiers, and crash logs.

2. How We Use Your Information & Legal Basis

We collect and process your data based on legitimate interest, your consent, and the necessity to provide our services. We use the collected information for the following purposes:

• Providing and maintaining our health technology services.
• Facilitating secure communication between healthcare providers and patients.
• Improving our platform's functionality and user experience.
• Ensuring compliance with applicable data protection and healthcare regulations (such as GDPR, where applicable).

3. Data Sharing and Third-Party Services

We do not sell your personal or health data. We may share information only in the following circumstances:

• With your explicit consent.
• To comply with legal obligations.
• With trusted third-party service providers, APIs, and SDKs who assist us in operating our platform (such as cloud hosting and push notification services), subject to strict data processing agreements and confidentiality.

4. Data Retention and Deletion

We retain your personal and health data only for as long as is necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Specifically:

• Account Data: Retained as long as your account is active.
• Health Records: Retained in accordance with local healthcare data retention laws.

Account and Data Deletion: You have the right to request the deletion of your account and associated data at any time. You can request deletion directly within the app (via the Profile settings) or by contacting us at support@tibalink.com. Upon request, we will securely delete or anonymize your data within 30 days, except where legal or regulatory obligations require us to retain specific records.

5. Data Security

We implement industry-standard security measures, including encryption and access controls, to protect your data from unauthorized access, disclosure, or alteration.

6. Your Rights

Depending on your location, you may have rights regarding your personal data under laws like the GDPR, including the right to access, correct, restrict processing, or delete your information. Please contact us if you wish to exercise these rights.

7. Changes to This Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

8. Contact Information

If you have any privacy inquiries, wish to report a security vulnerability, or want to exercise your data rights, please contact us at:

Email: support@tibalink.com